Shipping and Delivery Policy
Effective Date: [Date]
Thank you for choosing eGov Services, a division of SkyNyx Technologies, as your trusted partner for all your electronic government service needs. This Shipping and Delivery Policy outlines the terms and conditions regarding the shipping and delivery of our products and services. By using our website www.skynyxtech.com (“Website”) and placing an order, you agree to comply with the policies mentioned herein.
- Shipping Destinations
We currently provide shipping services to customers within India. We are unable to deliver orders to international destinations outside this specified area. For customers outside our shipping area, please contact our customer support team for assistance and alternative options.
- Order Processing Time
Upon receiving your order, we strive to process it as quickly as possible. Our standard order processing time is 7 business days. Please note that during peak seasons or promotional periods, order processing times may be subject to slight delays. We appreciate your understanding in such cases.
- Shipment Methods
We offer various shipment methods to cater to your specific needs. The available options will be displayed during the checkout process. The shipping methods may include standard shipping, express shipping, or any other relevant options.
- Shipping Charges
Shipping charges are calculated based on the selected shipping method, package weight, destination, and any applicable promotions. The total shipping cost will be displayed during the checkout process before you finalize your order. Please note that any additional charges imposed by local customs or tax authorities are the responsibility of the customer.
- Shipment Tracking
Once your order has been shipped, we will provide you with a tracking number or a link to track your shipment. You can use this information to monitor the progress of your delivery on our carrier’s website. Please allow a reasonable amount of time for the tracking information to be updated after receiving the tracking details.
- Delivery Time
Delivery times may vary depending on the shipping method selected, the destination, and any unforeseen circumstances. Estimated delivery times will be provided during the checkout process based on the information available at the time of purchase. While we make every effort to meet these estimated delivery times, please note that they are not guaranteed and delays may occur beyond our control.
- Delivery Attempts and Signature
For security reasons and to ensure safe delivery, some shipments may require a signature upon receipt. If you are unavailable at the provided shipping address during the delivery attempt, our carrier will leave a notification for further instructions. Please make sure to follow the instructions provided by the carrier to avoid any delays or issues with the delivery.
- Order Modifications and Address Changes
Once your order has been placed and confirmed, any modifications or changes, including address updates, may not be possible. It is essential to review your order details carefully before finalizing your purchase. In case of an urgent need for changes, please contact our customer support team immediately for assistance.
- Damaged or Lost Shipments
In the rare event that your shipment is damaged or lost during transit, please contact our customer support team within 7 days of the expected delivery date. We will work with you to resolve the issue promptly and ensure that a suitable solution is provided, which may include a replacement or refund, depending on the circumstances.
- Returns and Refunds
For information on returns and refunds, please refer to our Return and Refund Policy available on our website.
- Contact Us
If you have any questions, concerns, or require further assistance regarding our shipping and delivery policy, please don’t hesitate to contact our customer support team. You can reach us via email at [[email protected]] or by phone at . Our dedicated team will be glad to assist you.
Please note that this Shipping and Delivery Policy is subject to change without prior notice. It is your responsibility to review this policy periodically to stay informed about any updates. The most recent version of this policy will be posted on our Website.
Thank you for choosing eGov Services. We appreciate your trust in our products and services.
eGov Services, a division of Skynyx